Privacy Policy
Your privacy matters to us. This policy explains how PizzaPizza collects, uses, and protects your personal information when you use our sous-vide cooking platform.
1 Information We Collect
When you interact with our platform, we collect several types of information to provide you with the best possible experience. This includes personal details you provide directly and technical data gathered automatically during your visit.
Personal Information You Provide:
- Name, email address, and contact information when registering
- Cooking preferences and dietary restrictions you share
- Recipe reviews, comments, and community interactions
- Payment information for premium features or equipment purchases
- Communication history with our support team
We also automatically collect technical information including your IP address, browser type, device information, and how you navigate through our platform. This helps us understand usage patterns and improve our services.
2 How We Use Your Information
Your information serves multiple purposes in enhancing your cooking journey with us. We're committed to transparency about every way we use your data.
| Purpose | Description |
|---|---|
| Service Delivery | Providing personalized recipe recommendations and cooking guidance based on your preferences |
| Communication | Sending important updates, new recipe alerts, and responding to your questions |
| Platform Improvement | Analyzing usage patterns to enhance features and develop new cooking tools |
| Community Features | Enabling you to share recipes, reviews, and connect with other cooking enthusiasts |
We never sell your personal information to third parties. Any sharing of data occurs only with your explicit consent or as required by Canadian privacy laws.
3 Your Privacy Rights
Under Canadian privacy legislation, including PIPEDA (Personal Information Protection and Electronic Documents Act), you have significant control over your personal information.
Access Your Data
Request a complete copy of all personal information we hold about you
Correct Information
Update or fix any inaccurate details in your profile or account
Delete Your Account
Remove your personal information from our systems permanently
Portability
Export your recipes and data in a readable format
How to Exercise Your Rights:
Contact us at info@plzza.pizza with your request. We'll respond within 30 days and provide clear instructions for any necessary verification steps. Most requests can be processed without charge, though complex requests may involve a reasonable fee to cover administrative costs.
4 Data Security & Retention
We implement multiple layers of security to protect your information. Our servers use SSL encryption, and all payment processing follows PCI DSS standards. Regular security audits help us identify and address potential vulnerabilities.
We retain your information only as long as necessary to provide our services or as required by law. Account information remains active while you use our platform, and we'll delete inactive accounts after three years of no activity. Financial records are kept for seven years to comply with Canadian tax requirements.
- Recipe data and cooking preferences: Retained while your account is active
- Communication logs: Kept for two years for quality assurance
- Payment information: Processed securely by third-party providers, not stored on our servers
- Technical logs: Automatically deleted after 12 months
5 Third-Party Services & Cookies
Our platform integrates with several trusted third-party services to enhance your experience. These include analytics tools to understand site usage, payment processors for secure transactions, and email services for communications.
We use cookies and similar technologies to remember your preferences, keep you logged in, and analyze how people use our site. You can control cookie settings through your browser, though some features may not work properly if you disable all cookies.
Third-Party Partners Include:
Payment processing companies, email service providers, analytics platforms, and customer support tools. Each partner adheres to strict privacy standards and processes your data only as necessary to provide their specific service.
6 International Transfers & Compliance
While PizzaPizza operates primarily in Canada, some of our service providers may process data in other countries with adequate privacy protections. We ensure all international transfers meet Canadian privacy law requirements and implement appropriate safeguards.
Our privacy practices comply with PIPEDA and applicable provincial privacy legislation. We regularly review and update our procedures to maintain compliance as laws evolve and our services expand.
7 Changes to This Policy
We may update this privacy policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated via email to registered users, and we'll post notices on our platform for 30 days before any major modifications take effect.
We encourage you to review this policy regularly. Your continued use of our platform after changes become effective indicates your acceptance of the updated terms.
Questions About Your Privacy?
305 Chemin Rockland, Mount Royal, QC H3P 3E9
Rockland Centre – Food Court, Level 2
Phone: +1 (705) 748-5536
Email: info@plzza.pizza
Our privacy team typically responds to inquiries within 2-3 business days. For urgent matters, please call during business hours (Monday-Friday, 9 AM - 5 PM EST).